Last updated: November 2023

ESB Academy is committed to protecting your privacy. This privacy statement applies to the data collected by ESB Academy through the www.esbacademy.co.za site (the “site”) hosted for ESB Academy by Blam Websites; it does not apply to other online or offline ESB Academy sites, products, or services.

Collection of Your Information

We will ask you when we need information that personally identifies you or allows us to contact you. The personal information we collect may include name, surname, email address, gender, location and contact number.

We may collect information about your visit to the site, for example, we may use Web site analytics tools to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within the site, your browser add-ons, and your browser's width and height. Additionally, we collect certain standard information that your browser sends to every Web site you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

In order to offer you a more consistent and personalised experience in your interactions with ESB Academy, information collected through one ESB Academy service may be combined with information obtained through other ESB Academy services. We may also supplement the information we collect with information obtained from other companies, for example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customise certain services to your geographic area.

Use of Your Information

The information collected on this site will be used to operate the site and to provide the service(s) or carry out the transaction(s) you have requested or authorised.

In support of these uses, ESB Academy may use your information to provide you with more effective customer service, improve the site and any related ESB Academy products or services, perform statistical analysis, and make the site easier to use by eliminating the need for you to repeatedly enter the same information or by customising the site to your particular preferences or interests.

We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other ESB Academy products and services, and/or share your personal information with ESB Academy partners so they may send you information about their products and services.

ESB Academy occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing, and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of ESB Academy or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of ESB Academy employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.

Information that is collected on the site may be stored and processed in the South Africa or any other country in which ESB Academy or its affiliates, subsidiaries, or service providers maintain facilities. ESB Academy abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of Your Personal Information

Except as otherwise described in this statement, personal information you provide on the site will not be shared outside of ESB Academy and its controlled subsidiaries and affiliates without your permission. You can stop the delivery of future promotional e-mail from ESB Academy sites and services by sending an email to info@esbacademy.co.za and requesting your removal. Please be aware that this privacy statement and any choices you make on the site will not necessarily apply to personal information you may have provided to ESB Academy in the context of other, separately operated, ESB Academy products or services.

Access to Your Personal Information

Customer information is collected by ESB Academy. It is stored at ESB Academy. You can review and edit the personal information you provided at this site by logging on to the site and clicking on the "My Profile" link.

Security of Your Information

At ESB Academy, we take the security of your personal information very seriously. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, if we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Use of Cookies

We may use cookies on this site to enable you to sign in to our services or to help personalize the site. A cookie is a small text file that is placed on your hard disk by a Web server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise a Web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you are using Internet Explorer, search for “Cookies” in the Help menu to find detailed instructions. If you choose to decline cookies, you may not be able to use interactive features of this or other Web sites that depend on cookies.

Use of Web Beacons

Pages on this site may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies, to allow us to count users who have visited those pages, and to deliver co-branded services. We may also include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

ESB Academy may also employ Web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information. We may work with other companies that advertise on our sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a ESB Academy site results in a purchase or other action on the advertiser's site.

Changes to this Privacy Statement

We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. 

Contact Information

ESB Academy welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by e-mail at info@esbacademy.co.za.